Don't see an answer to your question in the FAQ? Reach out to us:
What does Bird + Stone mean?
You can think of it as "two birds with one stone” - jewelry that gives back. By buying our jewelry, you are supporting a more equal world where everyone can follow their dreams, whether it be pursuing their education, accessing healthcare, or starting a business in a developing community.
What size should I choose for the bracelet?
Our metal cuffs are one-size-fits-all. Our beaded bracelets are stretchy and come in three sizes: S (7 in), M (7.5 in), & L (8 in). Small and medium are standard sizes for women. Order up a size if you'd like more room in your bracelet.
Does the jewelry come with any packaging explaining the story behind it?
Yes! Each item of jewelry comes with a postcard explaining the cause it supports and the impact of your purchase.
When can I expect my order?
Everything is handmade in the USA and all orders are shipped out from our Brooklyn office. Please allow 5-7 days for your order to be shipped but this will shorten to 3-5 days before the Christmas holidays. Delivery within the continental US typically takes 7 days from ship date. Please choose Priority Mail shipping option to expedite ship time.
How can I track my order?
You will receive a shipment notification with your tracking code via email when your item ships.
Do you ship outside the United States?
We do! We have two tiers for shipping internationally - First Class (no-rush) and Priority (6-10 day). Please note that international shipments may be subject to import taxes, customs duties, and fees. These additional charges must be paid once the package has arrived in your country, but before it is delivered. Unfortunately, this may cause delays beyond our original delivery estimates. Please contact your local customs office for more information.
What is your return policy?
We accept returns and exchanges for sizes of unworn jewelry (with tags) within 30 days of delivery. Please contact us at firstname.lastname@example.org to arrange return shipping on us!
What is your office address?
We are located at 14 Dekalb Ave (3rd Floor), Brooklyn, NY 11201.